Refund policy

We want you and your dog to love everything that arrives at your porch.

Because our treats are food items, we can’t accept physical returns. But if something isn’t right — whether it arrived damaged, wasn’t what you expected, or just didn’t work out — please reach out to us at hello@porchdogco.com within 14 days of delivery.

No hoops. No stress. We’ll work with you to make it right, whether that means a replacement, a refund, or store credit.

A Few Things to Know

• We don’t require returns for food items

• Open or unopened products are eligible for support

• Please include your order number so we can help faster

Our goal is simple: every Porch Dog experience should feel good. If it doesn’t, we want the chance to fix it.